pkoo's Privacy Policy
Your personal information is our highest priority. Here you will find a detailed explanation of how pkoo collects, uses, and protects your data.
Introduction to This Policy
pkoo ("we", "us", "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. When you use the pkoo website or related services, we collect certain personal information. This privacy policy ("policy") clearly describes what information is collected, how it is used, who it may be shared with, and what steps we take to protect your data.
This policy applies to all pages, services, and applications of pkoo. By using our services, you consent to the terms of this policy. If you do not agree with this policy, please refrain from using our platform.
What Information We Collect
Information You Provide Directly
When you register or use our services, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket account numbers)
- Identity verification documents (where applicable)
Automatically Collected Information
When you use our platform, certain information is collected automatically through technical means:
- IP address and device information
- Browser type and operating system
- Page visit history and session duration
- Cookies and similar tracking technologies
- Login and logout times and dates
Gaming Activity Information
To improve our services and ensure responsible gaming, we collect:
- Betting history and amounts
- Deposit and withdrawal transaction records
- Bonus usage and wagering activity
- Active session duration and frequency
- Game preferences and experience data
Support Communication Information
When you contact our support team, the following is recorded:
- Content of chat and email messages
- Records of complaints and resolutions
- Time and channel of contact
- Description of the issue and solution provided
Purpose of Using Information
pkoo uses collected information for the following legitimate purposes:
Account Management and Security
Information is used to create, verify, and secure your account. Preventing unauthorised access and ensuring the safety of your account is our primary responsibility.
Transaction Processing
Information is used to accurately process deposit and withdrawal requests via bKash, Nagad, and Rocket, and to maintain records of financial transactions.
Service Improvement
Usage data is analysed to improve the platform experience, identify technical issues, and develop new features.
Responsible Gaming
Information is used to monitor your gaming behaviour, identify potential risks, and provide responsible gaming tools. This is part of our commitment to your protection.
Relevant Communications
With your consent, your contact information is used to send relevant offers, bonus updates, and important service notifications.
Information Sharing and Disclosure
pkoo never sells your personal information or provides it to third parties for marketing purposes. However, we may share information in certain specific circumstances:
Service Provider Partners
Trusted third-party services are used to manage our technical infrastructure, process payments, and ensure cybersecurity. These partners operate under strict confidentiality agreements and only access the information necessary to perform specific tasks.
Payment Processing
Necessary financial information is shared with the relevant payment providers — bKash, Nagad, and Rocket — to complete transactions. These providers are governed by their own privacy policies.
Legal Requirements
In the case of a court order, legal process, or a lawful request from a competent authority, we may be required to disclose information in accordance with applicable law. In such disclosures, we always limit ourselves to the minimum information necessary.
Business Restructuring
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. However, you will be notified in advance of any such event, and the new entity's privacy policy must be equivalent to this policy.
Cookies and Tracking Technologies
pkoo uses cookies and similar technologies to improve service quality. Cookies are small text files stored in your browser.
Essential Cookies
Essential for the core functionality of the platform. Used to maintain login sessions and ensure security. These cannot be disabled.
Analytical Cookies
Used to analyse usage of our services and improve the experience. Overall trends are monitored without revealing individual user identities.
Preference Cookies
Used to remember your language, theme, and other preferences so that your experience is personalised on each visit.
Cookie Controls
Non-essential cookies can be disabled through your browser settings. However, doing so may limit the functionality of some services.
Data Protection Methods
pkoo applies industry-standard technical and organisational measures to protect your personal information. Our security framework consists of the following components:
SSL Encryption
256-bit SSL/TLS encryption is used for data transmission.
Firewall Protection
Advanced firewall and intrusion detection systems are active.
Password Hashing
Passwords are never stored in plain text — only strong hashes are retained.
Access Controls
Only authorised personnel can access specific data.
Data Backup
Regular encrypted backups are stored on secure servers.
Security Testing
Regular security audits and vulnerability assessments are conducted.
Your Rights and Choices
As a pkoo user, you have the following rights regarding your own information:
Right of Access
You can request at any time to find out what information we hold about you and how it is being used.
Right to Rectification
If any of your information is incorrect or incomplete, you can contact us to request that it be corrected or updated.
Right to Erasure
You can request that your account and associated information be deleted. However, records of legal obligations and financial transactions may need to be retained for a specified period.
Right to Object
You can withdraw your consent to marketing communications at any time. Sending a message to the support email is all it takes to make this effective.
Right to Data Portability
You can request a copy of the information we hold about you, which will be provided in a common, machine-readable format.
Data Retention Period
pkoo retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Active Accounts: All information is retained for as long as the account remains active.
- Financial Transaction Records: May be retained for a specified number of years in accordance with applicable law.
- Closed Accounts: After an account is closed, limited information is kept for a defined period for security and fraud prevention purposes.
- Marketing Data: Removed from marketing communication lists immediately upon withdrawal of consent.
- Log Data: Technical logs are generally deleted after a limited period.
At the end of the retention period, information is securely deleted or anonymised so that you can no longer be identified.
Protection of Minors
pkoo's services are only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
We apply an age verification process at the time of account creation. If we are informed or notice that a minor has created an account, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child has registered on pkoo, please contact us at [email protected]. We will take prompt action.
Changes to This Policy
pkoo may update this privacy policy from time to time. If significant changes are made to the policy, we will publish a notice on the website and inform registered users via email or app notification.
Continued use of the service after changes have been made will be considered acceptance of the updated policy. We therefore recommend that you review this page regularly.
Contact Us
Our support team is always ready to handle any privacy-related questions or requests.
Live chat support
24 hours, 7 days — instant support in Bengali and English
Support Hours
Always available — 24/7, Bangladesh Standard Time (BST, UTC+6)
Enjoy safely at pkoo
pkoo keeps your betting experience completely secure with SSL encryption and guaranteed fair play.
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